Shipping policy

Free shipping 

We offer free shipping on orders over $85NZD to New Zealand and Australia.

Timeframe

Please allow 3-7 working days for delivery upon fulfilment of your order.

Once your order has been dispatched you will receive a shipping confirmation email with a tracking number. Sometimes these lurk in your junk mail folder so please check there and then contact store@lavela.co.nz if it hasn't arrived after 30 minutes.

Please allow extra time when ordering large items, framed prints, furniture pieces or when shipping to rural addresses.

Rates estimated exclude larger/heavy items or orders containing many items and we reserve the right to determine these on an order by order basis.

You will be notified by email if an additional shipping fee is required to dispatch your order. 

Shipping of returns, exchanges, and refunded items

You will be responsible for paying for your own shipping costs for returning or exchanging your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for an exchange product to reach you, may vary.

If you are shipping an item over $75 back to us you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.